AS9120 Rev B Employee Training

Use these materials to educate groups on the AS9120B standard.

• Tailor it to fit your audience:
  • Present to Management Team as you investigate AS9120
  • Educate employees as your company implements ISO certification
  • Present to customers & vendors so they understand the requirements

In the presentation with speaker notes, we have paraphrased the text of the AS 9120 B standard and cover the following four (4) sections to provide employee training overview.

Section 1 – Fundamentals.

• Who is ISO?
• What is a Management System?
• P-D-C-A Continual Improvement Cycle
• Process approach
• Risk-Based Thinking

Section 2 – Basics of a QMS

• What is QMS?
• What is AS 9120 B?
• Benefits of AS 9120 B
• What is needed for registration?

• AS 9120 B Requirements

• Clause 4 – Context of the Organization
• Clause 5 – Leadership
• Clause 6 – Planning
• Clause 7 – Support
• Clause 8 – Operation
• Clause 9 – Performance Evaluation
• Clause 10 – Improvement

Clause 4: Context of the Organization

Gives requirements for the Context of the Organization and covers:

• Understanding the organization and its context
• Understanding the needs and expectations of interested parties
• Determining the scope of the Quality management system (QMS)
• The Quality management system.

Clause 5: Leadership 

Gives requirements for Management’s role in the QMS and covers:

• Leadership and Commitment
• Customer focus
• Quality Policy
• Organizational Roles, Responsibility and Authority

Clause 6: Planning

Gives requirements for planning of the QMS and covers:

• Actions to address risks and opportunities
• QMS objectives and planning to achieve them
• Planning of changes

Clause 7: Support

Gives requirements for planning of the QMS and covers:

• Resources
• Competence
• Awareness
• Communication
• Documented Information.

Clause 8: Operation

Gives requirements for:

• Operational planning and control covering configuration management, prevention of counterfeit and suspected unapproved parts.
• Customer related processes covering the determination and review of customer requirements.
• Development of service programs
• Control of external providers covering externally provided processes, products, and services.
• Control of production and service provision covering control of equipment, tools, software programs.
• Identification and traceability, customer or external provider property, preservation of products, post-delivery activities, control of changes, release of products and services, and control of nonconforming outputs.

Clause 9: Performance Evaluation

Gives requirements on monitoring processes and improving those processes

• Monitoring, measurement, analysis and performance evaluation.
• Customer satisfaction
• Analysis and evaluation
• Internal audit
• Management review.

Clause 10: Improvement

Gives requirements for improvement and covers:

• Nonconformity and corrective action
• Continual improvement.

Section 3 – Establishing your QMS

• Leadership
• Quality policy
• Document processes
• Internal audits
• Management review
• Use and improve the QMS

Section 4 – Key Elements to Managing the AS 9120 B QMS

• Internal & external issues relevant to the QMS
• QMS Planning – Risks & Opportunities / Quality Objectives
• Resource Management
• Operational Plans and Controls – Operational risk management
• Performance Evaluation
• Opportunities for Improvement